jilidb Privacy Policy

When you use jilidb, we collect personal data that falls into the following categories. We collect only what is genuinely necessary to deliver our services, maintain account security, and meet our obligations under applicable law.

1.1 Registration Data

When you create a jilidb account, we collect: your chosen username, email address, date of birth, and the password you set (stored in hashed form — we never store your plain-text password). This data is required to open and maintain your account.

1.2 Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate, along with a photograph or selfie for biometric verification purposes. KYC data is collected and verified to confirm your identity, confirm your age (18+ requirement), and prevent fraud and money laundering. KYC documents are stored securely and handled by our verification partners under strict confidentiality obligations.

1.3 Financial Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), jilidb collects your payment account details — for example, your bKash or Nagad mobile number, your bank account name, or the last four digits of your card for matching purposes. We do not store your full mobile banking PIN, card number, or CVV. Payment processing is handled by the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank) under their own security standards.

1.4 Transaction Records

jilidb maintains a complete record of all financial transactions conducted through your account — including deposit amounts, withdrawal requests, bonus credits, wager amounts, and game outcomes. These records are necessary for account management, dispute resolution, anti-fraud monitoring, and regulatory compliance.

1.5 Usage & Technical Data

When you browse and use jilidb, we automatically collect certain technical data, including: your IP address, device type and model, operating system and version, browser type and version, screen resolution, session start and end times, pages visited, games played, and referral source. This data is used for platform security, fraud detection, and improving the overall user experience.

1.6 Communications Data

If you contact jilidb's support team via email or live chat, we retain the content of your communications and the associated timestamps. This data is used to manage your support requests, maintain a record of resolutions, and improve our service quality.

Data Category	Specific Data Points	Collection Trigger
Registration	Username, email, date of birth, hashed password	Account creation
KYC / Identity	NID/passport copy, selfie/photo	Verification request or withdrawal
Financial	Mobile payment number, bank account name, partial card digits	Deposit or withdrawal request
Transactions	Deposit/withdrawal history, bet records, game outcomes	Platform activity
Technical	IP address, device info, browser, session logs	Every site visit
Communications	Support chat/email content and timestamps	Support contact

jilidb uses the personal data it collects for the following lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

2.1 Account Management

Your registration and profile data is used to create and maintain your jilidb account, authenticate your identity when you log in, and manage your account preferences. Without this data, we cannot provide you with a personalised and secure gaming environment.

2.2 Payment Processing

Financial data and transaction records are used to process your deposits and withdrawals in BDT, reconcile payment records, investigate disputed transactions, and prevent payment fraud. All payment processing is carried out in coordination with our payment partners — bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks.

2.3 Identity Verification & Fraud Prevention

KYC data and technical data (including IP addresses and device fingerprints) are used to verify your identity, confirm your eligibility to play (age 18+ requirement), detect and prevent fraudulent activity, identify duplicate or suspicious accounts, and comply with our anti-money laundering obligations. This processing is essential for the integrity of the jilidb platform and the protection of all players.

2.4 Responsible Gaming

jilidb uses your transaction history, session data, and account activity patterns to monitor for signs of problem gambling behaviour. Where our responsible gaming systems flag unusual patterns, our support team may reach out to offer assistance. This processing is carried out in the interest of player welfare and is a core part of jilidb's commitment to responsible gaming.

2.5 Platform Improvement & Analytics

Aggregated and anonymised technical usage data is used to analyse platform performance, identify popular games and features, optimise page load speeds, and improve the overall player experience on jilidb. This analysis is conducted on anonymised datasets and does not identify individual players.

2.6 Customer Support

Communications data from your support interactions is used to manage and resolve your queries, maintain a history of your support cases, identify recurring issues affecting multiple players, and improve the quality and responsiveness of jilidb's English-language support team.

2.7 Promotional Communications

If you have opted in to receive promotional communications from jilidb, we will use your email address to send you information about bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, BPL cricket promotions, and IPL season deals), and platform updates. You can withdraw your consent to receive marketing emails at any time by contacting support at [email protected] or using the unsubscribe link in any marketing email.

jilidb does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data with third parties only in the specific, limited circumstances described below.

3.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners process your data under their own privacy policies and security standards and are bound by contractual obligations to handle your data securely.

3.2 Identity Verification Providers

To carry out KYC verification, jilidb may share your identity documents and biometric data with specialist third-party identity verification providers. These providers are contractually required to use your data solely for the purpose of identity verification on behalf of jilidb and are prohibited from retaining or repurposing it.

3.3 Game Content Providers

jilidb integrates game content from third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. When you play games provided by these studios, certain technical data (such as your session token and game round records) is shared with the respective game studio for the purpose of delivering the game, maintaining game integrity, and resolving disputes. These studios do not receive your full personal profile.

3.4 Legal & Regulatory Disclosure

jilidb may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where we are legally required to do so — for example, in response to a valid court order, to investigate suspected criminal activity, or to comply with anti-money laundering regulations. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilidb's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy terms that will apply to your data under the new ownership.

jilidb uses cookies and similar tracking technologies on its website to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device by a website. Cookies cannot execute code or deliver malware; they are used purely to store state information that enhances your experience on jilidb.

4.1 Essential Cookies

These cookies are strictly necessary for jilidb to function. They manage your login session, maintain your account authentication state, remember your language and regional preferences, and protect the platform against cross-site request forgery. You cannot opt out of essential cookies while continuing to use jilidb, as they are required for basic platform operation.

4.2 Analytics Cookies

jilidb uses analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the platform. This data helps us understand which pages and games are most popular, identify navigation problems, and measure the effectiveness of platform improvements. Analytics data does not identify you as an individual.

4.3 Functional Cookies

Functional cookies remember your preferences across sessions — such as your preferred game lobby layout, your deposit method selection, or your notification settings. These cookies are not strictly essential but improve the convenience and consistency of your jilidb experience.

4.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of jilidb. For instructions on managing cookies in your specific browser, please refer to your browser's official help documentation. Disabling essential cookies will prevent you from logging in to jilidb.

Cookie Type	Purpose	Can Be Disabled?
Essential	Login session, security, account state	No — required for platform access
Analytics	Anonymised usage statistics and performance data	Yes — via browser settings
Functional	User preferences and personalisation	Yes — via browser settings

jilidb takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Encryption

All data transmitted between your device and jilidb's servers is encrypted using Transport Layer Security (TLS). Sensitive data stored on our servers — including identity documents and hashed passwords — is encrypted at rest using industry-standard encryption algorithms. Plain-text passwords are never stored under any circumstances.

5.2 Access Controls

Access to personal data within jilidb's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason are granted access to player data. All internal data access is logged and subject to regular review.

5.3 Infrastructure Security

jilidb's platform infrastructure is hosted in data centres with physical security controls, redundant power and network systems, and regular security patching. We conduct periodic security assessments and vulnerability scans to identify and remediate potential weaknesses before they can be exploited.

5.4 Your Role in Account Security

While jilidb maintains robust security measures on its end, you also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your login credentials, using a strong and unique password, and logging out of your account when using shared devices. If you suspect your account has been accessed without your authorisation, contact support at [email protected] immediately.

5.5 Data Breach Response

In the unlikely event of a data security breach that affects your personal data, jilidb will take immediate steps to contain the breach, assess the scope of the impact, and notify affected players as promptly as possible. Notifications will be sent to the email address registered on your account. jilidb will also notify the relevant authorities where required by applicable law.

jilidb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention principles apply:

6.1 Active Account Data

While your jilidb account is active, we retain all registration data, KYC documents, transaction records, and communications data associated with your account. This data is necessary to operate your account, process transactions, and respond to any account-related queries or disputes.

6.2 Post-Closure Retention

Following the closure of your jilidb account — whether voluntarily or as a result of a breach — certain data is retained for a defined period after closure. Transaction records and KYC documents are typically retained for a minimum of five years after account closure to comply with anti-money laundering and financial record-keeping obligations. Communications data is retained for up to two years after account closure for dispute resolution purposes.

6.3 Anonymisation

Where personal data is no longer required for the purposes set out in this policy and the applicable retention period has expired, jilidb will either securely delete the data or anonymise it so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

6.4 Self-Exclusion Records

If you have self-excluded from jilidb through our responsible gaming tools, your self-exclusion record will be retained for the full duration of the exclusion period and for a reasonable period thereafter. This is to prevent the accidental or circumvented re-registration of excluded players and to protect your welfare as a player.

Data Type	Retention Period	Reason
Account & Registration Data	Duration of account + 2 years	Account management, dispute resolution
KYC / Identity Documents	Duration of account + 5 years	Anti-money laundering compliance
Transaction Records	Duration of account + 5 years	Financial record-keeping obligations
Communications / Support	Duration of account + 2 years	Dispute resolution, service improvement
Self-Exclusion Records	Exclusion period + reasonable extension	Player welfare and re-registration prevention

jilidb respects your rights in relation to the personal data we hold about you. You may exercise any of the following rights at any time by contacting our support team at [email protected] from the email address registered on your jilidb account.

7.1 Right of Access

You have the right to request a copy of the personal data that jilidb holds about you. Upon receiving a verified access request, jilidb will provide you with a summary of your personal data in a readable format within a reasonable timeframe.

7.2 Right to Rectification

If any personal data jilidb holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your jilidb account settings. For corrections to KYC documents or other identity-related data, please contact support.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (if consent was the legal basis for processing), or where the data has been unlawfully processed. Note that jilidb may be unable to fulfil erasure requests in full where retention is required by law — for example, where transaction records must be retained to comply with anti-money laundering obligations. In such cases, we will explain which data must be retained and why.

7.4 Right to Restrict Processing

You have the right to request that jilidb restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or while an objection to processing is being assessed. During a restriction period, jilidb will continue to store your data but will pause active processing of it.

7.5 Right to Object

Where jilidb processes your personal data for direct marketing purposes (including promotional email communications), you have the right to object to that processing at any time. Upon receiving a valid objection to marketing, jilidb will cease sending you promotional communications promptly. You may also object to processing based on legitimate interests, in which case jilidb will assess whether its interests override your objection.

7.6 Exercising Your Rights

To exercise any of the rights described above, please send a written request to [email protected] from the email address registered on your jilidb account. To protect your privacy and verify your identity before processing a rights request, jilidb may ask you to provide additional verification. jilidb will respond to all valid privacy rights requests within 30 days of receipt.

jilidb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material updates are made to this policy, we will notify registered players via email to the address on file and/or via a prominent notice on the jilidb platform.

8.1 Reviewing Updates

The "Last Updated" date displayed at the top of this Privacy Policy will be revised each time the policy is modified. We encourage you to review this page periodically to stay informed about how jilidb protects your personal data. Your continued use of jilidb following any privacy policy update constitutes your acceptance of the revised terms.

8.2 Minor Players

jilidb is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor in your care has registered on jilidb, please contact us immediately at [email protected] and we will take prompt action to close the account and securely delete any associated personal data.

8.3 Contact Us About Privacy

If you have any questions, concerns, or complaints about jilidb's privacy practices or about the personal data we hold about you, please contact our support team. Our English-speaking team is available 24 hours a day, 7 days a week, with peak response times during Bangladesh Standard Time (BST, UTC+6) daytime hours.

Privacy enquiries should be directed to: [email protected] — please include "Privacy Enquiry" in the subject line of your email so that it is routed to the appropriate team member promptly.